Customer Service

Shipping & Ordering Info.

Privacy & Security


Customer Testimonials


Home PONDS AND SUPPLIES Customer Testimonials

Customer Testimonials

Why Buy Your Pond Supplies From Pets and Ponds.com?

We are the first mail order discount Pond Product Supplier in Canada.
We have been in business serving the pond industry at a professional level since 1992 and our staff have a combined experience of over 100 years in the pond/aquarium hobby!

Honest opinions on the best products for your pond. We promote good quality, energy efficiency and value, not usually our most expensive product lines and not always our least expensive - just the best value for our customer.

Largest selection of in-stock products in Canada. Why won't we carry every brand of pump on the market? Simple. We will not offer any off brand or low end pumps just to make an easy sale. We offer 140 different water pumps from the best names in the industry and can offer a quality, dependable pump to fit just about any need for your pond. We can stock and service every pump we sell. Allowing for the quickest order processing and service possible.

Canadian price leaders. We simply maintain the lowest prices of any online pond retailer in Canada. You can be confident that your purchase with us is price protected for 30 days after your purchase. We truly do have the lowest prices in Canada! Period. You don't have to spend your valuable time comparing prices because we know you have more important things to do.

Some of our competitors claim to have the best prices and they try to keep up with our ever day low pricing, but they simply cannot do it on many key items. In fact we are selling most of our goods for 25-35% less than our competitor did in 2001 - before we came onto the scene.

Huge selection of in stock pond liner at the best price in Canada. We ship more custom cut liner than any other company in Canada. Because we purchase at least 25,000 square feet of liner at a time we receive the best price possible. We then handle and cut the liner to size our selves. If we send our customer direct to the supplier we pay a higher price per square foot (as we are no longer purchasing 25,000+ feet at a time) and we also have to pay them a significant premium to cut the liner for you. In most cases it is far less expensive to have us cut and ship your liner from our own warehouse. If not we will notify you if it will be cheaper to pick your liner up at one of our many suppliers across Canada when we provide your quote.

We have had many customers suggest we add a Customer Testimonial page to our website so we have chosen a few emails from our satisfied customers.

I got my pump in this morning, Words can not express my gratitude for all your help and quick turnaround. I will be back to you in the early spring when I enlarge my pond. Thanks again Brock Young Vice President Corporate Inspired Creations

Hi guys, Well, the pond is in and absolutely beautiful. To any potential customers ------ Don't worry, these guys are great!! A++ service. I had a contractor help me install the pond and he basically told me I saved a bunch of money because his stuff, although comparable would have cost a lot more. Anyway, great prices, excellent service and I will not hesitate to return to buy more pond supplies. Keep up the great work guys. Don from Penetanguishene

Hello again, I have placed my order, and just wanted to say that your customer service is incredible. I have bought my supplies from you exclusively for the last couple of years. You are truly the most efficient, inexpensive and reliable online business I have ever dealt with. THANK YOU! Kindest regards, Helen L.

We've received our pump and filter package..... The service is great, the product unbelievable. Only 4 days after we installed it, we could actually see the bottom of our pond. And the fish we can watch, we don't have to wait til they come to the surface. Thanks again for a great product! Sincerely, Daniel and Karen M., Kelowna, BC

Hi! I just wanted to thank you for the wonderful service. I am very pleased that you have replaced my defective pump which was almost 3 years old with a new model. Thank you for very competitive prices and the good service. Integrity is a rare commodity these days...keep up the good work! C. Dallaire New Liskeard, Ontario

Let me begin by saying that if you want to use any of what I say as promotion for your company please do! I know many people are a bit leery to do retail business over the Internet because, unfortunately, there are many people/companies that are less than forthright with the consumers regarding their products and/or their followup service. Over the last several years I have done a considerable amount of business over the Internet. I have no hesitation in saying that of all the companies I have dealt with, PetsandPonds is without a doubt the best company I have had the pleasure of dealing with over the Internet or via phone. You not only know your products but you go above and beyond to create customer satisfaction. I give you a rating of A+++. You should take great pleasure in the fact you are so far ahead of your competitors in the area of "integrity in business" that they should be coming to you for advice. When I need pond supplies there is only one company I will deal with -- PetsandPonds! Thank you, Brian C May 23/06

I had to write to express my admiration & appreciation of your fantastic service & great prices! I placed my order via E-Mail 05/16/05, from British Columbia, well past business hours in Ontario & received almost immediate confirmation of my order. The next morning I was contacted by telephone , by a representative ,expressing regret that the pump that I had ordered was out of stock & back ordered one week , so rather than delay delivery of my order an even larger & more expensive pump was being shipped to me at the same price as my lesser sized & priced pump. Within the hour I received confirmation from Canada Post that a shipment had been processed from Pets & Ponds to me via "Expedited Parcel".
I have never received such prompt & considerate service in person , let alone long distance via E-Mail ! I must also express delight in your prices - I paid in excess of $100.00
less through your company , shipment included; on my original order, not even considering the upgrade, than could be found at any outlet here in Prince George.
I am impressed! Thank you for the pleasure of doing business with you, needless to say I will again, & I refer anyone that I talk "pondtalk" with to your company. Please feel free to use any part of this letter in your testimonials.
Yours truly
Judith A
Prince George, BC

Hi there!

Just a quick note to say thank you for all your help and wonderful service. I'm very pleased with my LifeGlo 2 light, it works great. (Thanks for the recommendation, Jason, you saved me a lot of hassle) The plants are doing great now, and the light gives off a nice natural sunlight look. I'm so pleased!
You are wonderful to your customers, which is why I'll always be coming back to you for my orders.
Thanks again.

Yours sincerely,

D Baker


Last Thursday I received replacement parts for water pump,
Thank you very much for fast respond and quick service.

I will Highly recommended your website, very good service and competitive price
Excellent communication, fast delivery as promised I will buy from you again!


First of all, I would like to thank Pets and Ponds for such quick and efficient service. I placed an order on
Dec. 31/03 and received it today, Jan. 7/04. That's very impressive mail order service and very important when you live in a remote area of this province.
Secondly, I want to sat that I'm thrilled with your prices. I purchased a Fluval 304 and a Tronic heater and saved over $70.00 just on those 2 items compared to shopping at SuperPet in Thunder Bay (250 km away).
I returned the exact same items to them because of the savings I received purchasing from Pets and Ponds.
I even gave them the chance to match the price, but they would not or could not!
Thank you

Sherrill M.

Dear Sir,

Although I do not need the items you informed me of, thank you for your email. I like your website and you can probably expect me to order again in the near future. Your service is excellent. Thank You.

Logan R.

First of all I would like to take the time to say to," Pets and Ponds.com and all of it's employees" that I have never received such courteous and fast response with such precise answers to questions asked. One thing for sure is that I'm glad that one day while searching the Internet for Power Filters I clicked the mouse on your link... To all of you at Pets and Ponds.com lots of "Thumps Up" for the service your providing me... When we talk about pet supplies or aquariums at work I make sure to mention your business.....

This will be my 4th time dealing with you and i can't ask for better service !!!!

Gaston P.

Parcel received in good order on Monday. Thanks! Great prices, great service
and the fish are happy!

The shipment of 24 Whisper filter inserts, shipped out
on November 4, arrived today.
May I share with you why I ordered them from your
business? I found I could no longer acquire 24 pack
boxes locally or anywhere on the internet with a USA
address. But your web page showed you had them.
"Great," I thought, "I'll give these folks a try."
And you came through with what I ordered. But in the
process I learned from you that the 24 pack boxes are
no longer provided by the manufacturer. I
congratulate you on coping with this new twist as well
as you did. And I thank you for the 48 filter
/ A J Rymph


Thanks you for the special order. The products are great and my reptiles love their new set up.

B Lloyd

I just wanted to let you know that I recevied the ballast kit & fertilizer sticks yesterday, and the liquid supplement today. Once again, my thanks. You seem to be running a quality organiztion, and I'm going to be ordering again in the future.

Best regards,

A Roberts
Richmond Hill, Ontario

Hi Michelle!! Just to let you know I received my orders yesterday. Thank you so much for a speedy shipping. I urgently needed the heater and I couldn't ask any better for your quick shipment.

Thank you so much for your excellent service and I'll keep checking your site.

Have a wonderful weekend.

C. Perkins