HOME
 CONTACT US      YOUR CART


NEW ITEMS

AQUARIUM SUPPLIES

PONDS AND SUPPLIES

REPTILE SUPPLIES

GIFT CERTIFICATES

SALE ITEMS



Customer Service

Shipping & Ordering Info.

Privacy & Security

Returns

Customer Testimonials

Disclaimer






Home » Shipping & Ordering Info.

Shipping & Ordering Info.



We are located in Simcoe County, ON, Canada

SHIPPING INFORMATION CANADA AND USA

Did you know that our customers only pay approximately 30% of the total shipping bill we receive in an average month? We subsidise the other 70%.


CANADIAN CUSTOMERS

All orders are shipped from within Canada - no hidden customs or brokerage fees to worry about. Phone orders under $300.00 will be charged an additional handling fee of $5.00. All shipping rates are based on product value before any applicable taxes. Please note that we do not allow any items to be picked up from our location. We are a mail order company offering deep discounts. Allowing customers to pick up orders and browse our product selection would greatly impair our ability to process and ship orders in a timely manner.



SHIPPING RATES FOR ONLINE ORDERS*
Province0-$40 Order$40-$200 Order$200-$250 Order$250+ Order
Alberta$14.99 $14.99$14.99FREE
BC$14.99 $14.99$14.99FREE
Manitoba$14.99 $9.99FREEFREE
NB$14.99 $11.99FREEFREE
NL$14.99 $14.99$14.99FREE
NT$24.99 $24.99$24.99$24.99
NS$14.99 $11.99FREEFREE
Nunavut$24.99 $24.99$24.99$24.99
Ontario$14.99 $9.99FREEFREE
PE$14.99 $11.99FREEFREE
Quebec$14.99 $9.99FREEFREE
SK$14.99 $11.99FREEFREE
Yukon$24.99 $24.99$24.99$24.99

*SHIPPING RATE EXCEPTIONS MAY INCLUDE: Pond liners, , aquarium kits, preformed ponds, salt, chillers, screen tops, some items over 24" long, gravel, and a few other heavy/over-sized items. Any additional shipping that must be applied to an item will be clearly displayed before adding the item to your shopping cart and you may have to select your region to add the correct shipping rate when you add the item to your shopping cart.

Most orders are processed and shipped within 1 business day pending credit card approval. Orders placed on weekends or holidays will not be processed for at least one business day.

We do our best to keep all items listed in stock. From time to time our suppliers will be out of stock on certain items or we may be sold out and were not able to update right away. If an item is out of stock and we do not expect to be able to ship your order within 4 business days we will contact you unless the missing items are valued at less than $30. If the item(s)are valued at less than $30.00 we may cancel them from your order. If an item valued at $30.00 or more is back ordered we will ship it at no extra charge once it becomes available unless it is noted that the item is sold at time of order placement. If an item is listed as being sold out or unavailable when the order is placed its value will not count towards the free shipping minimum and it will be cancelled from your order without notification.

We ship most orders through Canada Post's "Expedited Service" or Fedex to any location in Canada except "Air Stage Areas" (see list at bottom of this page) and a select few very remote or poorly serviced areas. Customers in these areas should contact us for shipping rates or will be contacted after their order is placed to discuss shipping options and costs.

Once we ship a parcel within Canada it will usually be received in 1-2 business days for major local centers (in south-central Ontario), 1-3 business days within Ontario or Quebec and 2-6 business days nationally. For security reasons Canada Post does not allow any changes or corrections to an address once a parcel has been shipped.

U.S. orders are shipped via Canada Post ground service and usually take 6 to 9 business days. Some US orders may be delayed at customs for a few days.

Due to potentially freezing temperatures we can not be held responsible for any leaking, broken or frozen liquids or test kits during the winter season. It is very rare for any liquid items to freeze unless they are under 500ml (16oz.) and, or they are being shipped during extremely cold weather or to a remote, northern destination.


ORDER ERRORS AND MODIFICATIONS

If you have made a mistake on your order and need to notify us or if you need to cancel your order please email us immediately as some orders are shipped withing minutes. In order to keep orders moving smoothly we do not allow for any additions or modifications to be made to submitted orders.


ADDRESS ERROR / UNCLAIMED PARCELS

If an item is returned to us as unclaimed or because an incorrect or incomplete address is provided by the customer the customer will be responsible for the actual shipping costs to have the item returned to us and back to the customer. Common address errors include a missing buzz code, PO Box number or apartment number. This information must appear in the ship to address, not in the comments section. Once an order is shipped it is not possible to have Canada Post make any changes or corrections to the ship to address. Fedex will allow address changes at a cost of $22.00 per parcel.

DELIVERY CLAIMS

While we strive to get all orders out within 1-2 days we can not guarantee the service provided by the shipping company or courier handling your order. If a claim for lost or damaged items is required we are happy to make the claim, however we are not able to make claims for late delivery.

ORDERING INFORMATION

Orders can be placed through our easy to use on-line shopping cart system or by fax, mail or E-mail.

Email: mail@petsandponds.com


Fax (705) 329-1989

US CUSTOMERS

Continental USA shipping rates are from $19.99-$29.99 and vary by order size and shipping destination. Shipping costs will be calculate at the checkout page. There are no taxes on U.S. orders.

The flat rate allows you to bulk up your order for yourself or your friends without having to pay any extra shipping charges.


PAYMENT METHODS


Currently accepted are Visa, Master Card, Paypal and American Express. Sorry we cannot accept any COD's.

ALL CREDIT CARD TRANSACTIONS WILL BE BILLED FROM "CRITTERCOVE" ON YOUR CREDIT CARD STATEMENT.

AIR STAGE AREA LIST
AHOUSAT BC V0R 1A0
AKLAVIK NT X0E 0A0
AKULIVIK QC J0M 1V0
ANGLING LAKE ON P0V 1B0
ARCTIC BAY NU X0A 0A0
ARVIAT NU X0C 0E0
ATTAWAPISKAT ON P0L 1A0
AUPALUK QC J0M 1X0
BAKER LAKE NU X0C 0A0
BAY CHIMO NU X0B 2A0
BEARSKIN LAKE ON P0V 1E0
BERENS RIVER MB R0B 0A0
BIG TROUT LAKE ON P0V 1G0
BLACK LAKE SK S0J 0H0
BLACK TICKLE NL A0K 1N0
BLANC SABLON QC G0G 1C0
BLIND CHANNEL BC V0P 1B0
BRADORE BAY QC G0G 1E0
BROCHET MB R0B 0B0
CAMBRIDGE BAY NU X0B 0C0
CAPE DORSET NU X0A 0C0
CAT LAKE ON P0V 1J0
CHESTERFIELD INLET NU X0C 0B0
CHEVERY QC G0G 1G0
CLYDE RIVER NU X0A 0E0
COLVILLE LAKE NT X0E 1L0
CORAL HARBOUR NU X0C 0C0
DAWSON'S LANDING BC V0N 1M0
DEER LAKE ON P0V 1N0
DELINE NT X0E 0G0
EABAMET LAKE ON P0T 1L0
EUREKA NU X0A 0G0
FOND-DU-LAC SK S0J 0W0
FORT ALBANY ON P0L 1H0
FORT CHIPEWYAN AB T0P 1B0
FORT GOOD HOPE NT X0E 0H0
FORT SEVERN ON P0V 1W0
FOX LAKE AB T0H 1R0
GARDEN RIVER AB T0H 4G0
GETHSEMANI QC G0G 1M0
GJOA HAVEN NU X0B 1J0
GOD'S LAKE NARROWS MB R0B 0M0
GOD'S RIVER MB R0B 0N0
GRANVILLE LAKE MB R0B 0P0
GRISE FIORD NU X0A 0J0
HALL BEACH NU X0A 0K0
HARRINGTON HARBOUR QC G0G 1N0
HARTLEY BAY BC V0V 1A0
HOLMAN NU X0E 0S0
HOPEDALE NL A0P 1G0
IGLOOLIK NU X0A 0L0
INUKJUAK QC J0M 1M0
IQALUIT NU X0A 0H0 & X0A 1H0
ISLAND LAKE MB R0B 0T0
IVUJIVIK QC J0M 1H0
KANGIQSUALUJJUAQ QC J0M 1N0
KANGIQSUJUAQ QC J0M 1K0
KANGIRSUK QC J0M 1A0
KASABONIKA ON P0V 1Y0
KASHECHEWAN ON P0L 1S0
KEEWAYWIN ON P0V 3G0
KEGASKA QC G0G 1S0
KIMMIRUT NU X0A 0N0
KINGCOME INLET BC V0N 2B0
KINGFISHER LAKE ON P0V 1Z0
KITKATLA BC V0V 1C0
KLEMTU BC V0T 1L0
KUGAARUK NU X0B 1K0
KUGLUKTUK NU X0B 0E0
KUUJJUAQ QC J0M 1C0
KUUJJUARAPIK QC J0M 1G0
KYUQUOT BC V0P 1J0
LA TABATIéRE QC G0G 1T0
LAC BROCHET MB R0B 2E0
LAC SEUL ON P0V 2A0
LANSDOWNE HOUSE ON P0T 1Z0
LAX KW'ALAAMS BC V0V 1H0
LOURDES-DU- BLANC-SABLON QC G0G 1W0
LUTSELK'E NT X0E 1A0
MAKKOVIK NL A0P 1J0
MIDDLE BAY QC G0G 1Z0
MINSTREL ISLAND BC V0P 1L0
MUSKRAT DAM ON P0V 3B0
MUTTON BAY QC G0G 2C0
NAIN NL A0P 1L0
NANISIVIK NU X0A 0X0
NATUASHIS (DAVIS INLET) NL A0P 1A0
NEGGINAN MB R0B 0Z0
NORMAN WELLS NT X0E 0V0
NORTH SPIRIT LAKE ON P0V 2G0
OCEAN FALLS BC V0T 1P0
OGOKI ON P0T 2L0
OLD CROW YT Y0B 1N0
OLD FORT BAY QC G0G 2G0
OONA RIVER BC V0V 1E0
OWEEKENO BC V0N 3S0
OXFORD HOUSE MB R0B 1C0
PANGNIRTUNG NU X0A 0R0
PAUINGASSI MB R0B 2G0
PAULATUK NT X0E 1N0
PEAWANUCK ON P0L 2H0
PIKANGIKUM ON P0V 2L0
POLARIS NU X0A 0Y0
POND INLET NU X0A 0S0
POPLAR HILL ON P0V 3E0
PORT-MENIER QC G0G 2Y0
PORT NEVILLE BC V0P 1M0
POSTVILLE NL A0P 1N0
PUKATAWAGAN MB R0B 1G0
PUVIRNITUQ QC J0M 1P0
QIKIQTARJUAQ NU X0A 0B0
QUAQTAQ QC J0M 1J0
RAE LAKES NT X0E 1R0
RANKIN INLET NU X0C 0G0
RED SUCKER LAKE MB R0B 1H0
REFUGE COVE BC V0P 1P0
REPULSE BAY NU X0C 0H0
RESOLUTE NU X0A 0V0
RIGOLET NL A0P 1P0
RIVIéRE-ST-PAUL QC G0G 2P0
SACHIGO LAKE ON P0V 2P0
SACHS HARBOUR NU X0E 0Z0
SALLUIT QC J0M 1S0
SANDY LAKE ON P0V 1V0
SANIKILUAQ NU X0A 0W0
SHAMATTAWA MB R0B 1K0
SIMOOM SOUND BC V0P 1S0
SOUTH INDIAN LAKE MB R0B 1N0
ST-AUGUSTIN-SAGUENAY QC G0G 2R0
ST THERESA POINT MB R0B 1J0
STEVENSON ISLAND MB R0B 2H0
STONY RAPIDS SK S0J 2R0
STUART ISLAND BC V0P 1V0
SULLIVAN BAY BC V0N 3H0
SUMMER BEAVER ON P0T 3B0
SURGE NARROWS BC V0P 1W0
TADOULE LAKE MB R0B 2C0
TALOYOAK NU X0B 1B0
TASIUJAQ QC J0M 1T0
TETE-Ë-LA-BALEINE QC G0G 2W0
TROUT LAKE NT X0E 1Z0
TUKTOYAKTUK NT X0E 1C0
TULITA NT X0E 0K0
UMIUJAQ QC J0M 1Y0
URANIUM CITY SK S0J 2W0
WAASAGOMACH MB R0B 1Z0
WARE BC V0J 3B0
WEAGAMOW LAKE ON P0V 2Y0
WEBEQUIE ON P0T 3A0
WEKWETI NT X0E 1W0
WHALE COVE NU X0C 0J0
WHA TI NT X0E 1P0
WILLIAMS HARBOUR NL A0K 5V0
WOLLASTON LAKE SK S0J 3C0
WUNNUMMIN LAKE ON P0V 2Z0
YORK LANDING MB R0B 2B0